And in my opinion, overall, customer service is improving in terms of the quality of staff and that horrid small print about our rights as consumers that we only seem to know about once we’ve lost our receipt.
However, when I returned a pair of new trousers this morning – that I’d worn over the weekend and for which I had thrown away the receipt – I’ll admit that I thought my chances of a credit note for them were as high as an apology from Trump for existing his speech yesterday.
With my trip to the UK at the forefront of my mind at the moment and my concern about Game Of Thrones-style Westeros weather, I’ve wasted a fair amount of time fretting about the limitations of my wardrobe. Here in Sydney, for most of the year we get by with layering – no layers for three seasons of the year and a couple of light layers in winter – but if memory serves me right, “layering” holds little sway in the northern hemisphere and its icy winds, unless they’re made from mammoth fur. Added to which, the weight I have gained this year from eating too much menopause, means that most of my trousers no longer fit.
So last weekend, I ditched my lifelong lie of ditching some weight before I buy new clothes – the lie I’ve told myself since I first discovered beer at university – and I bought myself what I thought was a sensible, safe new pair of cargo-style trousers, with an elastic waist.
E.L.A.S.T.I.C W.A.I.S.T… Sounds so good, doesn’t it? Almost sexual. Almost as good as “early night” or “more wine?”
And, understandably, I was excited to wear them, because nothing says “comfort” or “eat as much as you like,” like an elastic waist. So I did, for most of yesterday, until I discovered that “elastic waists” are not quite as efficient when their flexibility means that they don’t hold your trousers up, and after a day spent yanking them up in awkward places and generally fretting about them, I decided to take them back.
I’m lying, it was NC who convinced me to take them back – which is easy when you’re not the one trying to negotiate a credit on the basis of a design fault that may actually have much more to do with the bizarre shape of your body and which is guaranteed to leave the junior members of staff in your local shop, hating on you.
However, credit where credit it is due, the wonderful ladies in Decjuba, pretended to believe my story and, long story short, I came away with the most comfortable new sausage casing for my legs, EVAR! And they don’t fall down.
According to the lovely assistant that won the short straw of offering me help and advice (even though I was spending a suspect credit note), the Riley Stretch Skinny is their most popular style of skinny jeans – and she didn’t even add “with fussy, middle-aged woman with nothing better to do than give underpaid retail assistants a hard time.” And I can understand why. Because, if like me you are forever searching for that elusive jean that makes your legs look skinny and long while absorbing the full wondrousness of your full-blown winter muffin top in comfort, these are the jean for you.
But, obviously… I can never go back to Decjuba.